Return policy

If the product does not meet your expectations or is damaged due to shipping and you want to return it, please follow the steps below to have an easy return experience:

  1. Purchased products can be returned within 14 calendar days of receipt of the package
  2. It is best to send the products you want to replace in the original packaging. Please return the items in the condition in which you received them (unused, not exposed to toxic substances, perfume, water, sun, etc. and MARY DESIGN packaging box not scratched). Pack the package carefully to avoid damage during transport.
  3. Prepare two important documents - the invoice (receipt) you received in the package and the printed and completed return form. Put both documents in the package along with the products needed to be exchanged.
  4. Send the package by express courier to the return address:

MARY DESIGN BIJUTERII SRL
Str. Vinatori no. 1B, Galati 800198
No Tel: 0742070985

  1. The shipping company is your choice, because the shipping charges will be borne by you upon shipment. The courier is requested by you, and the package is sent via the "Standard delivery" option. Please do not send the parcels by Romanian Post or make the return with cash on delivery, they will not be received! The package can be delivered in person at address above.
  2. After verifying the returned items, the invoiced amount will be refunded by the payment method you originally used within 14 business days of receiving confirmation by email.
  3. If you have any questions, please contact our customer service directly, either by email or by phone.

If the product is returned in a condition in which it can no longer be sold as new, we reserve the right to charge a fee for the return to the original stage (if possible) or to cover the price difference resulting from the sale. the product as second-hand or, at the customer's option, we will resend the product at his expense.

This clause applies to O.G. 130/2000, in case of purchasing products from this site using remote communication techniques, applying the definitions contained in O.G. 130/2000 art. 2 lit.e.

If the products shipped do not match the ones you ordered, please contact us and we will exchange them at our expense.

For more information on the MARY DESIGN return policy, please check the

page.

Frequently Asked Questions - FAQ, DELIVERY / RETURN SECTION